Privacy Policy

Tulum Luxury Collection: Will from here out be referred to as us, we or tulumluxurycollection.com. Site: refers to the home page found tulumluxurycollection.com and all the other pages linked to under this domain.

Personal Data: Data that can be used to identify a natural person, this includes but is not limited to information such as names, addresses, email addresses and telephone numbers. Partners : “partners” includes third parties with whom tulumluxurycollection.com may have co-branding arrangements or some other business relationship or alliance as well as other web sites incubated or funded by tulumluxurycollection.com.

Here at Tulum Luxury Collection, it is important to us that you feel secure providing us with your information.
Data privacy and data security are important to us and we would like to ensure that you are aware of how and why we use your personal data.

1. What information we collect
We collect and store personal information in several ways at different parts of our Site. This information may include your legal name, email address, address, telephone number(s), and other self-identifying information.
We may request certain information using online order forms for products and services. On the order forms, we may collect contact information, financial information, demographic information, and method of payment, and, if applicable, a credit or debit card number.
We may also collect information about you in surveys or for sweepstakes and contests on the Site and information about the searches you perform and the pages you visit on the Site.
We may also monitor, on an anonymous aggregate basis, patterns of use in connection with emails sent out, including which links are clicked on in our email communications.

2. How we use the information
Our aim is to use the collected information to better personalize the content of the Site, our mailing letters and stays for our clients.
We may use your information to send you promotional materials about tulumluxurycollection.com and its partners.
We reserve the right to request any additional information necessary to establish and maintain your account for use of the Site. We may also use your information to contact you, if necessary.
All information collected by tulumluxurycollection.com will be protected in accordance with our Privacy Policy. We may also automatically collect your Internet Protocol address to help diagnose problems and for system administration.

3. How we share the information
We may share information as outlined below but we will not sell, rent or barter your information to advertisers.
In order to provide you with co-branded services, and to improve our features, we will sometimes share your information.
Information collected during the booking process will be shared with any third-party company that provide services during any stays booked through tulumluxurycollection.com where necessary. Only information relevant to your stay will be shared, it may include your legal name, telephone number, email address and any other relevant information.
We may from time to time aggregate statistical information regarding our customers, traffic patterns and site usage, or sell our research, which may contain aggregate information. In addition, we may report aggregate information to our advertisers. Such aggregate information will not identify individual users.
We reserve the right to disclose any information if such action is necessary (a) to conform to the requirements of the law or to comply with legal process or subpoena served on tulumluxurycollection.com, (b) to protect and defend the legal rights or property of tulumluxurycollection.com, the Site, or its users, or (c) in an emergency, to protect the health and safety of its users or the general public.
We further reserve the right to release any information concerning any user if that user participates (or is reasonably suspected of participating) in any illegal activity, even without a subpoena, warrant, or other court order. We cooperate
with law enforcement agencies in identifying those who may be using our servers or services for illegal activities. We also reserve the right to report any suspected illegal activity to law enforcement for investigation or prosecution.

4. Choices in the collection, use and distribution of your information
You may occasionally receive information about the properties or services you have selected to place on your personal tulumluxurycollection.com pages, these may include tulumluxurycollection.com properties and services, and services of our partners.
We believe that these updates are interesting and informative. Upon registering on the Site, you agree to “opt in” to receive mailings from tulumluxurycollection.com and/or its partners.
If you submit the registration form from our contact us page, you thereby consent to being placed on our lead mailing list. You may subsequently contact us to request to be removed from this list. In every update that we send, we will include an option to discontinue receipt of future updates. You will not receive marketing emails from this list.
You are not obliged to visit our site nor to give us your information, but you will not be able optimally take advantage of our Site nor to continue through the booking process without doing so.
We reserve the right to limit any registrations on our Site to those who will accept our information and to those who will provide the requested information.

5. Cookies and how we use them
In order to offer and provide customizable and personalized services, tulumluxurycollection.com may opt to use cookies to store and sometimes track information about you. A cookie is a small amount of data that is transferred to your computer’s hard drive.
All portions of the Site that prompt you to log-in or that are customizable require that you accept cookies. No exterior companies or partners have access to cookies placed on your computer by tulumluxurycollection.com unless you select the option, upon registering with the Site, to share user-information with tulumluxurycollection.com ‘s partners or other web sites incubated or funded by tulumluxurycollection.com or its affiliates.
We may use cookies to reduce the time required for you to submit your requests and for tulumluxurycollection.com to respond to such requests. Cookies will not be used by us to retrieve any information about you, or from your computer, that you do not voluntarily give to us. Cookies may also be placed on your computer when you link from the Site to our partners’ web sites or when you click banner ads provided on our Site.
Cookies placed on your computer by third parties by or through the Site, if any, are not the responsibility of tulumluxurycollection.com. Please contact the third party placing these cookies to find out what information is collected and how it is used. You can usually edit your browser to not accept cookies.

6. How we protect your personal information
For all our transactions, we employ reasonable and current Internet security methods and technologies. Where appropriate, we password protect, use encryption techniques and install firewalls.
We strive to protect you. We encourage our participating service providers to adopt and honor their own consumer privacy policies. For all our efforts to safeguard your privacy, no system can be guaranteed. We cannot ensure or warrant the security of any information that you transmit to us, or that we transmit to you, or guarantee that it will be free from unauthorized access by third parties. Once we receive your information, we use reasonable efforts to ensure its security on our systems.

7. How you can access, update or delete your information
As part of your use of the Site, you are responsible for maintaining and updating, as applicable, your account Registration Data with current, accurate and complete information. You may view, update and/or edit the Registration Data you have provided to tulumluxurycollection.com by submitting your contact information.
To delete your information, you will need to email our technical support with your request.

8. What else you should know about your online privacy
The Site may also contain links to other web sites and advertising. The privacy policies of those websites and advertisers may significantly differ from that of our Site. It is your responsibility to contact such web site operators or advertisers directly to determine their privacy policy.
If you have any comments or questions about our Privacy Policy, please get in contact through our website tulumluxurycollection.com.