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Terms and conditions



 

 
Terms & Conditions
Tulum Luxury Collection
Rental Agreement

Thanks for your reservation and we hope you enjoy your stay in our luxury property.

Terms include a No Tolerance policy regarding excessive noise, parties, or disturbing neighbors. Please make sure you are comfortable with our Terms as they are strictly enforced.

All payments are non-refundable and non-transferable. Cancellation 90 days prior to the Client's arrival date to the property will result in a 50% penalty of the total rental fee when Bdl Holding DBA Tulum Luxury Collection receives written notice of the cancellation. Less than 90 days prior to the Client's arrival date to the property, a 100% penalty of the total rental fee will apply when the Bdl Holding DBA Tulum Luxury Collection receives written notice of the cancellation. All cancellations and any requests for changes to your reservation (such as date changes or changes in the number of persons in your group) must be made in writing by e-mail. 


Deposits received for travel during the Christmas and New Year period (between the dates of December 15th and January 15th) are non-refundable. Cancellation Insurance is strongly encouraged.

THE PARTIES: Hereinafter, the "Client" refers to the person signing the Booking Agreement. His/Her signature shall constitute acceptance of the following booking conditions on behalf of the client and every guest on whose behalf he has the authority to sign.

THE AGREEMENT: The Booking Agreement shall not become binding until the BDL Holdings Inc. has received the rental deposit along with the signed Booking Agreement. BDL Holdings reserve the right to cancel the reservation with no refunds if the signed booking agreement is not returned prior to the clients' arrival dates.

RENTER REQUIREMENTS
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest's invitees. 

DEPOSITS AND PAYMENT
Payment by the Client to BDL Holdings Inc. of a deposit equal to 50% of the total rental fee is required and must be received within 5 days of the date of issue of the Booking Agreement. The remaining 50% is required no later than 90 days prior to the date of the Client's arrival at the property. In the event that the Agreement becomes binding inside the window of the 90 days, the Client is required to pay the total rental fee to BDL Holdings Inc. to secure the booking. If full payment is not received 90 days prior to the Client's arrival to the property, BDL Holdings Inc. reserves the right to cancel the booking, thus causing the Client to forfeit the paid deposit.

SECURITY DEPOSITS
The Client is required to provide BDL Holdings Inc. with a Security Deposit of $1,500.00 as collateral for any loss or damage to the villa or its contents during the time of occupancy of the Client. At the end of the rental period BDL Holdings Inc. reserves the right to deduct the subsequent amounts to the Client's security deposit should there any damages or lost items. Deposits are returned between 10 to 20 business days after departure from the villa.

DAMAGE POLICY 
As a condition to the rental of all vacation properties, BDL Holdings Inc. reserves the right to charge the guest's credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, BDL Holdings Inc. is hereby granted the right to charge the guest's credit card. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

UPON ARRIVAL
If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay.

EMERGENCIES/ MAINTENANCE 
In the event of a problem getting in the property or if there are problems with condition or functionality of the property, please immediately contact the caretakers on property. If unavailble please contact our office (leave a voice message if there is no answer!) at . If it is after office hours we will make every effort to return your call as soon as possible.

ARRIVAL & DEPARTURE

The standard check in time for our properties is of 15h00 (3PM), unless otherwise indicated or pre-approved. Check out for our properties is 11h00 (11AM). Failure of respecting these times will result in a penalty of half the cost of the nightly rate of the property if breached by less than 4 hours and a full night’s cost if breached any further without prior notice. Please note that we offer same day turn around for our rentals, meaning, we may have another check in on the day of check out.

CANCELLATIONS & REFUNDS
All payments are non-refundable and non-transferable. Cancellation 90 days prior to the Client's arrival date to the property will result in a 50% penalty of the total rental fee when BDL Holdings Inc. receives written notice of the cancellation. Less than 90 days prior to the Client's arrival date to the property, a 100% penalty of the total rental fee will apply when the BDL Holdings Inc. receives written notice of the cancellation. All cancellations and any requests for changes to your reservation (such as date changes or changes in the number of persons in your group) must be made in writing by e-mail.

Deposits received for travel during the Christmas and New Year period (between the dates of December 15th and January 15th) are non-refundable. Cancellation Insurance is strongly encouraged.

RESCHEDULING/ CHANGES

You may reschedule 90 days or more prior to your arrival date, with the same property and number of nights, for travel within one year of the original check-out date. Rescheduled reservations are subject to availability and price increases, and the weekly rate is based on the new reservation dates. A change in the number of guests must be done before final payment.

PROPERTY CHARGES: We will open a bill for you at the beginning of your stay. Throughout your stay, we will be adding to the bill all the services booked, grocery shopping, and extras. The bill must be closed one day before checking out of the property.

UNAVAILABILITY

For any reason beyond the control of Management, the Premises become unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in full all payments made by Guest.

 

CREDIT CARD ON FILE

 
The Client is required to provide the Company with a valid credit card number as additional collateral for any loss, damages or unpaid services during the time of occupancy of the Client. At the end of the rental period the Company reserves the right to charge the subsequent amounts to the Client's credit card should there any damages or lost items not deducted from the Security Deposit. The Client will be notified before any charges are applied to his/her credit card.


THE COMPANY'S RESPONSIBILITIES

You hereby release and agree to hold BDL Holdings Inc., their officers, directors, employees, representatives, agents and volunteers and the villa owner, harmless from and against all liability and responsibility whatsoever, for any damage to property, personal injury or loss of life which may occur to you or your guests as a result of your use of the villa and its amenities, and you do hereby agree to indemnify BDL Holdings Inc. and the property Owner from and against any costs, judgments, claims or demands, including reasonable legal fees as a result of any third party actions arising from you and your guests' use of the villa and its amenities including swimming pool. BDL Holdings Inc. does not accept any responsibility for the actions of the Client, the Owner or any other third parties of their respective agreements, or for any consequences due to their actions. BDL Holdings Inc., is acting as the agent of the villa owner, and assumes no liability for property loss or damages to property, injuries, accidents, delays, or irregularities, including any caused by persons or carriers conveying passengers to their villas. You and your guests are responsible for securing your own personal property, including jewelry and other valuables, as well as the villa, which includes locking all windows and doors while away.

CLIENT RESPONSIBILITIES

You are solely responsible for all damages, injuries and losses in connection with the occupancy or use of the property by you or your guests. You must ensure that the Property and all furniture, fixtures and effects remain in the same condition and location as when you checked-in.

STRICT NOISE ORDINANCE

Soliman Bay and Tanakh Bay has strict noise ordinance that must be followed. No loud noises or music are allowed between the hours of 10:00 pm and 10:00 am. Failure in respecting the law will result in a loss of your Security Deposit and possible eviction from the villa without refund for unused nights.

USE OF PROPERTY

The Client may not use the property for any purpose other than that of a private holiday residence for the accommodation of the Client and their guests unless otherwise agreed upon in writing by the Owner. No event/parties are allowed on the premises unless authorized by Bdl Holding DBA Tulum Luxury Collection . The Client shall not engage in any activity or practice that may be or become a nuisance or annoyance to the Owner, or the occupants of adjoining land or that might invalidate any insurance policies effected on the property This agreement can be terminated by Bdl Holding DBA Tulum Luxury Collection  immediately following any breach of the terms by The Client. Any change or amendment to this agreement, including, without limitation, an increase or decrease in the number of both day-time guests and night-time guests or an increase, decrease or other change to the rental period, must be made in conformity with the provisions of this agreement and, in all cases, is subject to the prior written approval of Bdl Holding DBA Tulum Luxury Collection , which approval may be withheld at its sole discretion. Bdl Holding DBA Tulum Luxury Collection reserves the right to charge the client if the number of people residing at the villa exceed the number of people on the contract. Bdl Holding DBA Tulum Luxury Collection may refuse entry into the property to any guests that exceed the property's capacity. Any visitors over the total amount of guests stated on this rental agreement and/or previously agreed upon in writing with Bdl Holding DBA Tulum Luxury Collection will incur a penalty fee of $500 USD per extra person per night. Guests not sleeping at the property are not allowed on the premises. No additional guests allowed on property unless noticed prior to arrival and payment received. Failure to comply will result in expulsion of entire party without refund. Changes to the total number of registered guests must be advised by writing to Bdl Holding DBA Tulum Luxury Collection. The Client shall not sub-let or assign his rental of the property.

OCCUPANCY: Approved Guests are persons who will occupy the Premises. No unlawful activity or any other activity that constitutes a nuisance is permitted on Premises. Approved Guests take full responsibility for all lost or broken items, and any damages to the Property of any kind.


RESERVATIONS: All Reservations are subject to Management and Property Owner approval. Online rates are subject to change without notice. Should there be ANY issues with the reservation, you will be contacted within 48 hours.

PROPERTY: Guest rents, for vacation purposes only, the furnished real property and improvements described.

Linens & towels
Towels, sheets, pillows and blankets are not meant for outside use. Specific towels are provided for pool and beach use.

ARRIVAL & DEPARTURE: The standard check in time for our properties is of 15h00 (3PM), unless otherwise indicated or pre-approved. Check out for our properties is 11h00 (11AM). Failure of respecting these times will result in a penalty of half the cost of the nightly rate of the property if breached by less than 4 hours and a full night’s cost if breached any further without prior notice. Please note that we offer same day turn around for our rentals, meaning, we may have another check in on the day of check out.

PAYMENTSPayment by the Client to BDL Holdings Inc. of a deposit equal to 50% of the total rental fee is required and must be received within 5 days of the date of issue of the Booking Agreement. The remaining 50% is required no later than 90 days prior to the date of the Client's arrival at the property. In the event that the Agreement becomes binding inside the window of the 90 days, the Client is required to pay the total rental fee to BDL Holdings Inc. to secure the booking. If full payment is not received 90 days prior to the Client's arrival to the property, BDL Holdings Inc. reserves the right to cancel the booking, thus causing the Client to forfeit the paid deposit.

CANCELATIONS & REFUNDS: All payments are non-refundable and non-transferable. Cancellation 90 days prior to the Client's arrival date to the property will result in a 50% penalty of the total rental fee when Bdl Holding DBA Tulum Luxury Collection receives written notice of the cancellation. Less than 90 days prior to the Client's arrival date to the property, a 100% penalty of the total rental fee will apply when the Bdl Holding DBA Tulum Luxury Collection receives written notice of the cancellation. All cancellations and any requests for changes to your reservation (such as date changes or changes in the number of persons in your group) must be made in writing by e-mail.

SECURITY & SAFETY RISKS: When you rent our villas or bungalows, you assume responsibility for it and its contents, as well as your personal belongings. Always lock the doors and windows when you are not around. Do not leave any valuables outside, and please use the safety deposit box that is made available in each room to keep all your valuables safe. Tap water is not drinkable in Mexico, we provide you with drinkable water dispensers. Use the swimming pool, kayaks, paddle boards, and snorkel equipment on your own responsibility. BDL Holdings Inc. does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.

PETSPets are NOT allowed. If unauthorized pet is discovered at the property, the Client will be asked to leave without refund as the Client will be in breach of this Agreement.

NO SMOKING: No smoking is allowed inside our properties. If smoking does occur, the Client may be required to immediately leave the property. The Client will be responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris.

CONDITION OF PREMISES: Guest shall, on arrival, examine the Premises, all furniture, furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, in writing, if any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right to cancel this Agreement or receive a refund of any payments made.

LOST ITEMS OR LEFT ITEMS: BDL Holdings Inc. assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Client for return. There will be a handling charge plus shipping costs for any found items returned at Client’s request. BDL Holdings Inc. shall not be held liable for condition of said items. Any items not claimed for longer than 30 days, may be donated or sold.

TIDINESS AND DAMAGE: The Client shall respect and ensure that the villa and all furniture, fixtures and effects are in good order and condition (fair wear and tear expected) and shall promptly inform of any damage caused to the property or its contents during the period of occupation by the Client. The Client shall incur all charges for such damage and for any missing items.

 

COMPLAINTS: BDL Holdings Inc. are not responsible for issues out of their control such as the failure of the water supply, gas, electricity, telephone, pool filtration system, hot tub, air conditioning, television, cable service, appliances, etc., though they will endeavor to arrange for these problems to be solved upon notification. If you or your guests have any problem during a stay you or your guests must notify BDL Holdings Inc. or onsite manager immediately.


MAXIMUM OCCUPANCY: No guests in excess of the maximum occupancy specified in the rental agreement shall occupy the property. Breach of this will result in immediate termination of the rental agreement with a forfeiture of the entire rental amounts and or security deposit.

NO PARTIES: All of our rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatheringsm, unless disclosed during the booking process. Any disruptive events could result in the eviction and forfeiture of entire rental amount and security deposit.

ILLEGAL SUBSTANCES: The party must take note that the consumption of drugs is illegal in Mexico and as a result, consumption of drugs will not be tolerated at the Villa. Minors should not be in possession of alcohol. Failure in respecting the law will result in a loss of your Security Deposit and possible eviction from the villa without refund for unused nights.

PASSPORT REQUIREMENTS: Entry requirements vary for each destination; it is your responsibility to verify you have the correct documents and/or entry VISA.

SERVICES INCLUDED: Complimentary Arrival Dinner, Daily Continental Breakfasts, Daily Chef Services, Daily Maid Services, Night Security Watchman. Except for included meals, the Client will buy or provide money to purchase groceries, drinks, etc.

PROPERTY CHARGES: We will open a bill for you at the beginning of your stay. Throughout your stay, we will be adding to the bill all the services booked, grocery shopping, and extras. The bill must be closed one day before checking out of the property.


PLUMBING: Since we are an ecological property, please do NOT put any toilet paper in the toilet. There is a waste bin available next to each toilet to place paper in. Our maids will clean the waste bins daily. Also, do not put any feminine products in the toilet.

TV/CABLE/INTERNET/SATELLITE: No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only, and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.

AIR CONDITIONING: All rentals are equipped with air conditioning. Doors and windows shall be closed when air conditioning is in operation. A/C should be turned off when leaving the room. There are no refunds for lack of, or malfunctioning A/C units.

SYSTEM(S) FAILURES: In the event the rental unit sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the Management shall be liable to Guest for damages, and no refunds will be given for such failures. However, Management will make an effort to promptly repair or replace the failed system or equipment, and in such event, Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs.

UNFORESEEN OCCURRENCES: Management will not assume liability for any loss, damage or inconvenience caused by but not limited to the following: weather conditions, sargassum seaweed, natural disasters, hurricanes, pests, construction, public/private events, acts of God, or other reasons beyond its control. There shall be no refunds available as such instances are beyond the control of Management. It is highly recommend that Guest considers travel and/or rental insurance.

MAINTENANCE & REPORTING: Guest shall properly use, operate and safeguard the Premises including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction or damage. Guest shall pay for all repairs or replacements of damaged or missing items caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.

RIGHT OF ENTRY: Guest(s) agree that BDL Holdings Inc. reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate.

PARKING: All properties have parking available, although space is limited. Do not park in the street! Be prepared to drive slowly, as the street is a dirt road and may have pot holes.

TERMINATION OF OCCUPANCY: Upon termination of occupancy, Guest shall: (i) return all copies of all keys or opening devices to the Premises, including any common areas; (ii) vacate the Premises and surrender it to Management empty of all persons at agreed upon time; (iii) vacate any/all parking and/or storage space; and (iv) deliver the Premises to Management in the same condition less ordinary wear and tear as received upon arrival.

PERSONAL PROPERTY AND INJURY: (i) Owner Insurance: Guest personal property, including vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management does not insure against personal injury to Guest, guests or licensees due to any reason other than the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or obtain insurance to protect Guest and licensees and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Guest or licensees or their personal property.

MEDIATION: Guest agrees to mediate any dispute or claim arising out of this Agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved.

ENTIRE CONTRACT: Time is of the essence. All prior agreements between Owner and Guest are incorporated in this Agreement, which constitutes the entire contract. It is intended as a final expression of the parties` agreement, and may not be contradicted by evidence of any prior agreement or contemporaneous oral agreement. The parties further intend that this Agreement constitutes the complete and exclusive statement of its terms, and that no extrinsic evidence whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement. Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability of any other provision in this Agreement. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach. 


GOVERNING LAWS: In the event that any dispute and/or difference should arise between the Client and BDL Holdings Inc. (that which cannot be resolved speedily and amicably), the matter(s) in question shall be resolved by arbitration in Quintana Roo, Mexico in accordance with Quintana Roo Laws.
 

RELEASE: In consideration of the right to visit the home, Guest agrees to release to the fullest extent allowed by law, Owner and its Management, members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss sustained by me, my minor children, any guest identified on this form, or any guest or person allowed onto the property during my rental dates as a result of my, my childrens or the guests participation in a visit to the home, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. I understand that this release will bind my heirs, administrators, executors, and any other person or entity seeking to claim under or through me.

KNOW BEFORE YOU GO: Internet in this part of Mexico can be inconsistent and signal strength is generally lower than in developed cities. BDL Holdings Inc. has no control on the quality of the beaches, namely the amount of seaweed or erosion of sand. The Mexican Riviera is experiencing a tremendous amount of growth in popularity which can result in construction noise being heard in the vicinity of our properties.

BY SIGNING BELOW RENTER AGREES TO RULES, REGULATIONS & OTHER LISTED ABOVE. 
Don’t forget about our VIP Concierge Services. We are here to make your trip enjoyable and relaxing. From local transportation, to in home massage services, to grocery delivery. All of these discounted VIP services are just a phone call away 
 
Tulum Luxury Collection
201 N. Franklin St.
Tampa FL 33602

brad@tulumluxurycollection.com