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Frequently Asked Questions

A If you book directly through TLC, our concierge can arrange transportation to and from the airport through our partnered shuttle service. For more information, please get in touch with our friendly staff.
A Yes, our concierge can easily arrange a taxi service to help you get to popular destinations in Tulum. Let us plan the perfect tour for you and set the stage for a seamless adventure.
A You won't need to rent a car if you would like to stay strictly on the bay. And if you are okay with a taxi ride, then our concierge can arrange a cab service to help you get around. Otherwise, you will need to rent a car to get to and from excursions and surrounding areas like Tulum playa and Tulum beach.
A Cancun International Airport is just one and a half hours from our luxurious beachfront properties near Tulum. Getting to our villas and bungalows is easy. Hwy 307 will take you from the airport to the entrance at Soliman Bay. If you are renting a car, please keep in mind that there are “topes”, otherwise known as speedbumps, throughout the route. Check out our convenient map for detailed directions.
A Cozumel is 1 hour and 35 minutes away from Soliman Bay, including ferry transport from Playa Del Carmen to Cozumel. A 50-minute drive will take you to the ferry station in Playa Del Carmen, and then it's a 45-minute ferry ride to Cozumel.
A Soliman Bay is a short 20-minute drive from the town of Tulum and 25 minutes from Tulum Playa. Be aware during peak season there will be a fair amount of traffic on the beach road in Tulum Playa.
A Yes, hair dryers are available at all Tulum Luxury Collection properties. We also have locally-made bathroom amenities that are 100% ecological, biodegradable, Sulfate, Paraben, Phthalate, and cruelty-free.
A Yes, our housekeepers provide laundry services for all guests except for on Sundays. If you have any further questions regarding our amenities and services, please do not hesitate to contact us.
A Yes, our concierge can schedule a massage for you on property. Enjoy a massage in your Beach Palapa, or a Reiki Session surrounded by palm trees. We recommend setting up an appointment prior to arrival.
A Yes, Tulum Luxury Collection properties offer Wi-Fi access to help you stay connected during your stay in Riviera Maya. The Wi-Fi password will be provided upon your arrival.
A Yes, all Tulum Luxury Collection properties feature air-conditioning. Our beachfront villas and bungalows have A/C in all bedrooms and living spaces.
A Our rates vary depending on the season. To learn more about the nightly rates of our villas and bungalows near Tulum, Mexico, please get in touch with us before making your reservations.
A We have a 5-night minimum stay duration during low and mid season. During high and holiday seasons, the minimum stay duration is 7 nights.
A Yes, our luxurious beachfront properties are perfect for dream weddings in the heart of Riviera Maya. Our wedding packages include everything from culinary delights to unique entertainment options. Please reach out prior to arrival for any assistance. Our concierge will be more than happy to answer all wedding related questions or provide a referral to the best possible source.
A Yes, our oceanfront properties near Tulum, Mexico are ideal for memorable retreats. You are more than welcome to plan your retreat and elevate the experience for your guests with our personalized services.
A The maximum number of guests depends on the property.
Here's a capacity chart for your convenience:
  • Villa Lol-Beh: 34 Guests
  • Cenote Del Mar: 20 Guests
  • Sueno Del Mar: 12 Guests
  • Villa Moonstar: 10 Guests
  • Hacienda Caracol: 24 Guests
  • Casa Yardena: 26 Guests
*Please note that there is a base rate determined by the number of guests per house. There is an additional cost per guest over the base rate.
*Moonstar, Sueno del Mar & CY rates are based on 8 people occupancy.
*Caracol, Cenote & Lol rates are based on 10 people occupancy.
A Yes, the villas have a private pool on each property, and the three bungalows have a shared pool, with plenty of room to lounge! Dive in for a refreshing start to the morning or relax after a day of adventures and exploration in Riviera Maya.
A Yes, kayaks are available. If you're looking for an aquatic adventure during your Riviera Maya getaway, then the Tulum Luxury Collection has you covered.
A Yes! We have snorkels, masks, and flippers available at our beachfront properties near Tulum. Dive into the shimmering waters of the Caribbean and discover the wonders that lie hidden beneath the waves.
A Yes. We also have Yoga blocks and straps. We recommend getting in touch with us to put in a request ahead of time due to limited availability.
A No, unfortunately, fishing is not allowed on the bay at this time. However, you can book fishing tours through our concierge. We can arrange a fishing boat to come pick you up directly from your property.
A Yes, stand-up paddleboard rentals are available at our beachfront properties near Tulum, Mexico. It is one of the most popular aquatic activities here. So we do recommend requesting paddleboards prior to arrival, since availability is limited.
A Chef services are included with your stay in all of the villas. We do not offer chef services for the Bungalows. 
A Yes, there are a few local grocery store options to choose from. We can also pre-stock the villa on your behalf at an additional cost.
A Yes, our culinary experts are more than happy to prepare dishes that adhere to your dietary requirements. All you have to do is let us know before your meal is prepared.
A On Soliman Bay, we have Jashita Sahara Cafe. Jashita serves breakfast, lunch, and dinner and is open from 8 am to 10 pm. On Tankah Bay, Blue Sky and Casa Cenote are some of the best places to grab a bite.
A Yes, our beachfront villas and bungalows have caretakers who live on each property. They can assist you as much or as little as you would like.
A There is a night watchman for each property at night, along with private security on each bay. At Tulum Luxury Collection, your safety and security is always our top priority.
A We recommend using the water provided in jugs throughout the house for drinking purposes. Also, it is recommended to buy bottled water or order it prior to arrival.
A Yes, there is a safe in each bedroom of our villas and bungalows. Please email our concierge if you would like specific dimensions.
A Yes, with a host of exciting beach activities and aquatic adventures to choose from, Soliman Bay and Tankah Bay are fun for the whole family. If you’re traveling with your kids, you can rest assured that they will have a vacation to remember!
A Yes, our oceanfront villas and bungalows are kid-friendly, making them perfect for a beach vacation with the whole family.
A All employees wear face masks to help mitigate the spread of the coronavirus and are trained in social distancing and safety.
A If you book directly through TLC, our concierge can arrange transportation through our partnered shuttle service.
A Yes, complimentary Wi-Fi is available throughout the property, and a password will be provided to you upon arrival.
If you have any other questions, or would like to know more about our amenities and services, please feel free to get in touch with us.
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